Processing Time
Orders are typically processed within 1-2 business days of purchase. You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Times
Orders typically arrive within 3-7 business days after processing. Remote regions may require additional time. Some items may ship separately and arrive at different times if your order contains multiple products.
Shipping Costs
United States: shipping is free on every order, with no minimum purchase.
All other destinations: shipping is calculated at checkout, based on your delivery address. The exact amount is shown in your order summary before any payment is taken.
Customs Duties and Import Taxes
Orders delivered outside the United States may be subject to customs duties or import taxes charged by your own country when the parcel arrives. These charges are set by your local customs authority, are separate from the price and shipping you pay us, and are the responsibility of the recipient. We have no control over them and cannot predict their amount.
International Shipping
We ship to most countries worldwide. If your country does not appear at checkout, contact us and we will let you know whether we can deliver there.
Order Tracking
Once your order ships, you will receive tracking information by email so you can follow your package.
Questions
If you have any questions about your shipment, contact us at support@matera-pet.com.