Privacy Policy

MATERA PET ("we", "us", or "our") operates this website and store. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services, make a purchase, or communicate with us.

Personal Information We Collect

We may collect contact details (name, billing and shipping address, phone, email), payment information (processed securely by our payment providers; we do not store full card numbers), account information, order information, communications you send us, and device and usage information collected via cookies.

How We Use Your Personal Information

To provide our services (process orders and payments, arrange shipping, manage your account, provide support), for marketing (which you can opt out of at any time), for security and fraud prevention, and to comply with legal obligations.

How We Share Your Personal Information

We share personal information with Shopify (our e-commerce platform), payment processors, shipping and fulfillment partners, and analytics providers as needed to operate the services. We do not sell your personal information.

Your Rights

Depending on where you live, you may have the right to access, delete, correct, or port your personal information, and to opt out of targeted advertising. To exercise these rights, contact us using the information below.

Data Retention

We retain personal information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements.