How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 5-12 business days depending on your country. You will receive tracking by email as soon as your order ships.
How do I choose the right size?
Each product page includes a size guide. Measure your pet and compare with the chart. If your pet is between sizes, we recommend sizing up for a comfortable fit.
What is your return policy?
We offer a 30-day return policy. If your item is unused and in its original condition, contact us and we will guide you through an easy return.
Do you ship worldwide?
Yes! We offer free worldwide shipping on every order, to every country, with no minimum purchase.
Where do you ship from?
We work with a network of international fulfillment partners and ship from the warehouse closest to you whenever possible.
How can I contact you?
Email us anytime at support@matera-pet.com and we typically reply within 24 hours.